Plantronics Headsets Are an Essential Tool at Top Service Companies
Ninety-Six Percent of BusinessWeek’s “Customer Service Champs” Use Plantronics Headsets
SANTA CRUZ, CA – February 26, 2009 – Plantronics, Inc. (NYSE: PLT) today announced that 24 of the 25 companies named in BusinessWeek’s third-annual customer service report use Plantronics headsets in their customer service centers.
BusinessWeek’s special report on customer service makes it clear that companies focused on protecting the customer experience, and not short-term cost gains, in today’s difficult economy are rewarded with long-term brand loyalty. In fact, the best performers are investing in, not cutting, customer service programs to enhance satisfaction and differentiate from the competition. BusinessWeek identified the 25 “Customer Service Champs” by combining data from market research firm J.D. Power & Associates and supplemental surveys using the BusinessWeek Market Advisory Board.
“Now, more than ever, it is critical for businesses to deliver top-quality customer service because customers reward it,” said Nick Eisner, director of Global Contact Center Marketing at Plantronics. “For more than 40 years, Plantronics has helped companies around the world improve customer service through products that improve audio intelligibility and reduce call times and data entry errors. Seeing our customers on the BusinessWeek list reinforces the importance of making conversations valuable to the customer.”
Plantronics – A Customer Service Partner
Plantronics offers one of the industry’s most complete families of corded and wireless headsets and audio processors, giving purchasers a broad selection of products for their customer service department needs. Widely recognized for their sound quality, reliability and comfort, Plantronics headsets are designed to improve productivity while increasing customer satisfaction and agent retention. Plantronics also offers the industry’s most comprehensive service program to its customers, including headset installation, agent training, headset management, warranty and repair. For more information, please visit: www.plantronics.com/contactcenter.
Plantronics is working closely with its customers as they evaluate new technologies, such as Unified Communications, to further enhance customer service experiences and maximize resources. Plantronics today announced the availability of a new Unifed Communications presentation for investors and analysts that outlines the market opportunity for the company. The presentation is available at www.plantronics.com/investor.
BusinessWeek “Customer Service Champs”
BusinessWeek’s special report, “Customer Service Champs,” is featured in the March 2, 2009 issue. Additional content, including the report methodology and company profiles, is available online at www.businessweek.com/magazine.
About Plantronics
In 1969, a Plantronics headset carried the historic first words from the moon: “That’s one small step for man, one giant leap for mankind.” Since then, Plantronics has become the headset of choice for mission-critical applications such as air traffic control, 911 dispatch and the New York Stock Exchange. Today, this history of innovation is the basis for every audio product we build for the office, contact center, personal mobile, entertainment and residential markets. The Plantronics family of brands includes Plantronics, Altec Lansing and Clarity. For more information, go to www.plantronics.com or call (800) 544-4660.
Altec Lansing, Clarity, Plantronics, and Sound Innovation are trademarks or registered trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.
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