Expansion answers the need for an excellent customer experience regardless of time zone or location
SANTA CRUZ, Calif. – Feb. 6, 2017 – Plantronics (NYSE: PLT) today announced the expansion of its Technical Assistance Center – part of Plantronics Customer Care. This growth delivers unprecedented 24 hours a day, six days a week support, in all markets Plantronics supports around the world. This means when customers contact the company, their needs will immediately be met by a Plantronics associate around the clock, 24/6, for a superior customer experience.
Plantronics Customer Care has a single, clear, and consistent program of services for our customers around the globe, and a cohesive, globally-capable team of associates ready to deliver the best service to these customers. The team supports an anywhere, anytime working environment and is something the company can build upon as flexible working arrangements continue to thrive.
Plantronics Customer Care uses the company’s back office infrastructure and omni-channel technology to manage all routes of communication (voice, email, chat, and text) into the Technical Assistance Center. Omni-channel is a cross-channel business model companies use to deliver a smarter customer interaction by ensuring that no matter what channel of communication they use, the customer experience is seamless and personal. Omni-channel technology helps the customer experience to be as smooth as possible by enabling a customer service representative to have access to a complete picture of the customer’s journey.
“We’re not in an 9–5 workday environment any more. It’s a global workplace with multiple time zones and locations,” said Paul van den Berg, vice president, Global Customer Care, Plantronics. “The world is moving from a transaction economy to an experience economy, which means people now value their customer experience to a very high degree. This expansion of Plantronics Customer Care shows we are committed to the highest quality customer experience available.”
Find out more about Plantronics Customer Care here.
Plantronics (NYSE: PLT) is a global leader in audio communications for businesses and consumers. We have pioneered new trends in audio technology, creating innovative products that allow people to simply communicate. From unified communication to Bluetooth® headsets to gaming solutions, we deliver uncompromising quality, an ideal experience, and extraordinary service. Plantronics is used by every company in the Fortune 100™, as well as 911 dispatch, air traffic control and various mission-critical applications for those on the frontline. For more information, please visit plantronics.com.
Plantronics is a trademark of Plantronics, Inc. registered in the US and other countries. The BluetoothÒ word mark and logos are registered trademarks of Bluetooth SIG, Inc. and any use of such marks by Plantronics is under license. All other trademarks are property of their respective owners.