Plantronics Reaches New Milestones With SupraPlus® DIGITAL Headset Designed To Safe Guard Office and Contact Centre Workers
Plantronics first with TCO certified Headsets
CeBIT, HanoverMarch 15th, 2007 –– Plantronics today announce the ultimate in digital sound for those working in intensive call environments, such as contact centres. The SupraPlus® DIGITAL™ and the VistaPlus® Adaptor ensure compliance to the new Noise at Work Legislation. The EU directive relating to Noise at Work states that call centres need to control daily personal noise exposure to not more than 85dB, and ideally below 80dB.
Compliance to the new Noise at Work Legislation is essential for contact centre managers and meeting the new requirements often means the headset volume has to be set lower than before, making calls hard to hear. When the SupraPlus® DIGITAL headset is coupled with the VistaPlus it uses smart on-board memory technology to store the headset characteristics, allowing the VistaPlus to fine tune it’s own settings and optimize the receive level. This helps to ensure compliance with the legislation and deliver crystal clear sound quality.
The VistaPlus adaptor uses SoundGuard DIGITAL™ providing protection against noise exposure and identifying and suppressing sudden loud sounds, without affecting normal speech.
Priced between £66.61 and £219 (E92 and E279) (EX VAT) depending on the choice of headset, the SupraPlus® DIGITAL™ and the VistaPlus® Adaptor is available from Plantronics partners.
Philip Vanhoutte, EMEA Managing Director of Plantronics states “This is an exciting time for Plantronics, we are developing cutting edge products that help to ensure legal compliance without losing any call quality. These are essential tools for contact centres, can help the agent have a more comfortable conversation, increase their productivity and ultimately increase the customer experience.”
Additionally, Plantronics are planning to adopt the new TCO ‘07 headset standard across its range of headsets World Wide, starting with key models from each of its Business, Consumer, PC and mobile families. From March 2007, the following products will have been tested and approved to the rigorous TCO ‘07 headset standard: CS60 wireless office headset, Supra Plus Corded headsets, predominantly used in contact centres. .Audio 910 PC headset and the following Bluetooth headsets - the Voyager 510 and the Discovery 665.
It is intended that over the course of 2007 all Plantronics products will have gone through the approval process, allowing them to be both marketed and labelled as TCO’07 headset compliant.
The TCO (The Swedish Confederation for Professional Employees) comprises of 17 affiliated trade unions with 1.3 million members. TCO labeling is a world-wide recognized standard within the IT industry and have just developed a new quality and environmental label for headsets called TCO’07 Headsets.
Plantronics vision is to provide the absolute best audio experience for their customers and it has long been the Plantronics policy to be compliant with new standards as they relate to the telecommunications industry and associated systems from many different PBX manufacturers. Compliance with the new TCO standard adds further independent endorsement to the build quality and audio excellence of Plantronics headsets, for both businesses and consumers.
