Plantronics Launches First VoIP Headset System for Contact Centres
Plantronics’ IP40 VoIP Headset System eliminates the need for contact centres to implement separate IP phones and audio processors – by combining both devices into one simple to use product!
London: June 2nd 2009– Plantronics, Inc. (NYSE: PLT) today announced the launch of their new VoIP Headset System, the Plantronics IP40. The very first of its kind in the market, the new IP40 is a groundbreaking, simplified IP phone for contact centres.
Plantronics IP40 simplifies contact centre desktops and lowers costs by up to €100 (£90) per agent position by eliminating the need for over featured desk phones with largely redundant interfaces or expensive PC upgrades required to run IP softphones. Plugging directly into the Ethernet port, agents no longer need an IP desk phone or softphone to place and receive calls. Unlike a soft phone the IP40 guarantees audio quality as with the voice path being entirely independent of the PC.
Compatible with Contact Centre Applications from most major vendors, the IP40 delivers clear and crisp audio quality, reliability, a small form factor and a competitive price. Complimenting flexible working, the IP40 can be used within a call centre or from a remote or home office.
“As the infrastructure in today’s contact centres continues to move towards VoIP and SIP, we recognized a void in the market and the growing need for a more reliable option to deliver these services,” said Philip Vanhoutte, EMEA Managing Director at Plantronics. “Our new IP40 is a compact, simple-to-use VoIP headset system that has all the advantages of an IP Phone and soft client but none of their disadvantages. To put it simply, it provides all you need and nothing you don’t.”
Already tested at INOVO Contact Centre Solutions, Eugene Schalkwyk, the Chief Technology Officer comments “We simply love the IP40, it provides a unique value proposition for any contact centre. It not only significantly reduces complexity for the operator but is very easy to install and maintain. The market has been asking for a unit like this for a long time and we can finally offer a high quality and cost effective SIP device.”
Compatible with Plantronics professional grade headsets, the IP40 features plug-and-play installation, power over Ethernet support and key control buttons right on the device.
The IP40 will be available in June and is priced at €155/ £138 (exc VAT). Please contact Rowland Harding at GolinHarris on 020 7067 0600 or by email at PlantronicsPR@golinharris.com for more information regarding pricing and availability.
Plantronics – The Voice of Unified Communications
Plantronics offers one of the industry’s most complete families of corded and wireless products for unified communications. Widely recognised for their sound quality, reliability and comfort, Plantronics’ audio solutions help companies extend the benefits of IP communications throughout the extended enterprise, fostering better business communication and efficiency regardless of where professionals are working.
