Plantronics’ New Contact Centre Headset Delivers Superior Comfort and Intelligibility in a Sleek Design
Recent Informal Survey of Agents Indicates Significant Improvement in Fit & Comfort, Transmit Sound and Style
London, UK. — September 17, 2008 — Plantronics, Inc. (NYSE: PLT) today announced the availability of a new contact centre headset designed to enhance productivity while increasing job satisfaction and agent retention. The EncoreProTM wideband headset, available in both monaural and binaural versions, combines featherweight comfort with a sleek design normally associated with consumer headsets.
“Leveraging our experience as a leader in both professional and consumer products we developed EncorePro to address critical pain points for contact centre management, including productivity and agent retention,” said Paul Clark, UK General Manager, Plantronics. “The improvement in transmit sound can decrease average call length, while the sleek lightweight design can impact agent satisfaction, a key factor in reducing agent turnover.”
A recent informal Plantronics survey of agents who trialed the EncorePro headset revealed that 60% thought the fit and comfort was improved, 65% felt the transmit sound was better and over 70% believed the EncorePro is more stylish than their existing headsets.
The EncorePro balances form and function resulting in a lightweight headset that’s attractive and practical. Built to last, the headset provides an ultra-lightweight design and features plush leatherette earpads that disperse weight evenly to allow professionals to work in comfort throughout the day.
The EncorePro headset features a noise-cancelling microphone and unique sliding boom for precise microphone positioning. The result is a superior sounding headset that improves intelligibility for clear conversations and minimal misunderstanding between agents and customers.
Pricing and Availability
The EncorePro corded wideband headset is now available in both monaural and binaural versions for MSRP £109 and £129 (ex VAT) respectively. In addition to the European market, the product will also be available in North America.
