Swindon, UK. - A new range of services to help call centres better manage their headsets is being launched by Plantronics. A world-first in the call centre industry, the PlantroCare™ programme has been developed to provide call centres with the widest possible range of advice and support in Plantronics headset management, ensuring people use their equipment safely and effectively in the best possible way.

PlantroCare has been developed by working with the Plantronics User Council, a group of key influencers in the call centre industry, who requested further assistance in purchasing and safeguarding their headsets. This has become even more important with recent regulatory changes covering health and safety, employee welfare and office hygiene as well as the need for call centre managers to continually improve efficiency and reduce costs.

The package of services include: · Noise Exposure Testing, a specialist test that determines the noise exposure for individual agents through the headset and from background noise. This service will help managers ensure their office environment complies with the new European Noise at Work Regulations – through testing and recommending changes · √ - BOX , a new handheld device that quickly checks whether the acoustic limiting devices in a Plantronics headset are operating correctly. · ‘Headset Holiday’, a refresh for hardworking headsets, refurbishing them to peak performance while staff enjoy their summer and winter holidays.

Each service is available separately or as part of a programme tailored to the specific requirements of today’s call centre manager.

Neil Salton, EMEA marketing manager at Plantronics, says: “We were the first headset manufacturer in the world to offer a 24hr turnaround for repair on our headsets, and based on the fantastic response from customers we dedicated resource to growing our service offerings. This new service package reflects both our leadership within the industry and our continued commitment to providing the best possible levels of customer service.”

He adds: “By providing a dedicated programme which offers Call Centre managers the complete range of service and customer care products, we hope to free up more of their time and ultimately help to improve employee performance levels. Knowing their vital headsets are being better looked after and that managers are getting the best advice on industry changes; should improve overall efficiency. We’re keen to do everything we can to assist managers and employees alike, proving that Plantronics’ commitment to its customers is second to none.”

For further media information please contact: Nicola Hussey/ Joanna Wilmot Republic Communications Tel: 020 7379 5000 nicolah@republicpr.com/joanna@republicpr.com