Local firm atteins quality guidelines
Plantronics Ltd awarded prestigious ISO 9001: 2000 certification
Swindon, UK. - Plantronics Ltd, subsidiary of Plantronics Inc, the world’s leading manufacturer of communications headsets, today announced it is one of the first companies within the telecoms industry to achieve the prestigious ISO 9001: 2000 quality control certification.
The IS0 9001 certification is an internationally recognised set of quality management requirements with an emphasis on customer satisfaction. The 2000 version replaces the previous ISO 9001:1994.
Alan Walton, EMEA Plantronics Quality Director, comments, “Some 18 months ago Plantronics secured firm commitment from senior management and embarked upon the development of a paperless Electronic Business Improvement System E-Bis. This was successfully launched as a working system in 2002 and covers all EMEA processes, including those not previously covered by ISO 9001:1994.”
In addition to the transition from ISO 9001:1994 to ISO 9001:2000 in the UK office, the scope of the registration has been extended to include five other European operations; Hoofdorp, Cologne, Madrid, Milan and Paris.
“Conforming to the rigorous standards set in ISO 9001:2000 demanded a lot of time and effort from each Plantronics employee,” Walton said, “But the time and money we’ve invested, and continue to invest, will have a lasting effect on the quality products and services our customers can expect. It is a great achievement to be one of the first telecoms companies to attain the new business standard.”
ISO, the International Organisation for Standardisation, has established demanding quality assurance models against which businesses can be audited. These standards are widely respected as a goal for companies with a desire for continual improvement not just in products but all aspects of operation.
